Training your team checklist

A simple session shape

1. Start with an activity. A short exercise or a real example.
2. Talk about it. What did people notice? What do they already do?
3. Add the key information. Only what the session needs, in plain words.
4. Practise. On people’s own phones and laptops, where it’s safe to.
5. Sum up together. What will each person do differently this week?

Before and during

• Explain why it matters before you train anyone on a tool.
• Check in on how people are at the start, and watch the worry level.
• Offer a one-to-one instead to anyone who’s just been hurt or is overwhelmed.
• Don’t post who attended, and tidy away notes and flip charts afterwards.

Afterwards

• Quizzes, never fake phishing emails. Make reporting easy, and thank everyone who does.
• Follow up a few months later: what stuck, what got dropped, what’s in the way.